- MD Online IEP User's Guide
- Orientation
- Getting Started
- Locating a Student's Case
- Student Profile, IEP Summary, File Uploads
- Meetings
- IEP Development
- Identifying Information
- Eligibility
- Participation Data
- Present Levels
- Special Considerations
- Goals
- Services
- LRE and Placement Summary
- Additional IEP Functions
- Transferring and Exiting Students
- Forms
- Reports
- Additional Case Level Functions
- County Level/Data Manager Functions
- Managing User Accounts
- Editing Demographic Information
- Technical Support & Trouble Shooting
Troubleshooting and Technical Support
If you are experiencing technical difficulties with the behavior of the MD Online IEP program, please contact your school or district designated person (often the Special Education Data Manager). To prepare for reporting a technical issue, consider the following:
- Close out of all programs and restart your computer. Repeat the steps you were attempting to do.
- Take a screenshot or write down any error messages you receive. To take a screenshot of your monitor use the Print Screen button on your computer. Screenshots can be pasted into Word documents and/or attached to e-mails.
- Note other programs that were open at the time the problem occurred.
- Try to repeat your steps on another computer or with a different internet browser. Does it work on that computer? Does it work in Firefox or Safari, versus Internet Explorer?
- Think about the computer specifications of the computer you are using. In other words, does the computer have a current Operating System.
Level One Support is the school and/or school district’s responsibility – either the district help desk, if one exists, or the MD Online IEP administrator can serve this role. The MD Online IEP administrator should document and communicate support procedures to all users. If Level One Support determines that the problem isn’t related to the Maryland Online IEP, but is hardware, system software, or a networking problem, the district’s normal process for reporting these types of problems and for getting support must be communicated to the user.
CTE should be considered Level Two Support. Issues regarding IEP records or "bugs" in the system would be reported here. Designated users at the district level have been identified for communication with the MD Online IEP Support Tracking system (MIST).
